Customer Service

If you have a question, comment, or need assistance with your order, please contact us by e-mail.

Email Us: orders@rawspirit.com

Shipping & Delivery

Please note that after your payment is authorized and verified, it may still take up to two business days to process your order. We currently ship to all destinations serviced by UPS in the USA. Please note UPS does not deliver to PO Box addresses.  We ship via UPS Ground and you can expect your order in 1-7 business days after placing your order.

Returns & Exchanges

If you are not completely satisfied with your order, please let us know.

For refunds, we must receive return packages within 14 days of the date your order shipped (the date and time you received your shipping confirmation email). Refunds can only be issued to your original payment method or in the form of store credit. Shipping is non-refundable, except in cases where we have made a shipping error.

The following items are returnable for credit only:

  • returns received 14 - 28 days after the original order shipment date


The following items are non-refundable and are not eligible for refund or store credit:

  • returns received after 28 days of the original order shipment date
  • returns received in damaged or worn condition
  • free gifts or promotional items with retail value
  • items marked as final sale

HOW TO MAKE A RETURN OR EXCHANGE


Email Raw Spirit customer service to request a return authorization at orders@rawspirit.com

We will provide you with instructions on how to return your package when we send you the return authorization.